1. Installation and commissioning: after confirming the customers’ site equipment foundation construction all completed according to the drawings, our company will arrange 2 engineers to the site for installation. At the same time, the customers should arrange 2-3 technicians familiar with the equipment to the site for assistance.
The installation of quenching equipment is normally completed in 15-20 working days, while the installation of the extrusion rear processing line is finished in about 60 days.
2. On-the-job training: after the successful completion of equipment trial operation, our company's engineers will train 3-4 equipment operators and related equipment managers how to use and maintain the equipment. Only after they have mastered both the practice and the theory, the training will be completed.
1. How to handle if encountering problems in the subsequent production?
If you encounter any problem in the subsequent production, please contact us at any time. you can call the company’s service hotline +86-757-85527690 or send an e-mail to the company's after-sale mailbox firstname.lastname@example.org, and we will reply and tackle in time to ensure your problems be solved as soon as possible so as not to delay production.
2. Remote Inspection
We designed remote control in the aluminum quenching equipment, which allows us to offer tech support via the monitoring system in a fast, efficient manner when faults occur in order to avoid delays in production. We also arrange for the periodic return service visit after sales to check the running status.
If there are any faults with the equipment, help is immediately available via Save's HMI support. Service is free during standard business hours, with additional services available 24/7. We'll run a systems diagnostic via HMI and quickly conduct any needed repairs.
3. How to maintain the equipment? How to order spare parts?
Our company will provide a maintenance schedule on training, detailing how to carry out daily, monthly, and annual maintenance. If you need to buy spare parts, please call the 24-hour parts service hotline or send an email to the company's after-sale service mailbox email@example.com. We promise to give feedback in time on the information. Normally, most spare parts can be sent out on the same day or the next day.
|No||Maintenance item||Pictures||Daily maintenance||Monthly maintenance|
|1||Water tank||To check water. v To check filter system. v The water hardness should be 3-5 degrees.||Change the fresh water, to clean the water tank if possible.|
|2||Electric cabinet (Please cut off the power before maintenance)||To check if the wire is connected well. v To check if the door of cabinet is close or not v To check the cooling fan is running well. v Clean the dust .||Clean the dust v Clean the surface of cabinet and invert. v Due to long-term operation, turn off the power supply for 10 minutes.|
|3||Ventilator ( 40# lubricating oil )||Clear the litter around 5 meters. v To check the noise and vibration. v To tighten the all screws etc.||To inspect the the status of impeller, if it is appeared crack, worn etc. And change a new one. v To inspect the lubricating of bearing. v To change the lubricating if the temp. is too high.|
|4||Water pump (40# lubricating oil )||To inspect the sealing . v To check the noise and vibration. v To clean the outside of pump.||To dismantle the impeller and clean it,to change a new unit if possible. v To clean the all water tubes. v To clean the water source. v To lubricating the bearing, clean the waste oil. v To tighten the all screws etc.|
|5||Chain||Clean the dust on the chain. v Lubricating . v Check for abnormal noise and vibration.||To inspect if it's crack, worn. v To inspect the wheel is firmed or not. v To tighten the screw etc.|
|6||Water mist nozzle||Check if the water source is clean. v Clean up debris in the tank.||Disassemble and clean the nozzle, v Change clear and fresh water|
|No||Maintenance item||Pictures||Yearly maintenance|
|1||Water tank||Clean the water tank, change a fresh water.|
|2||Electric cabinet and control cabinet (Please cut off the power before maintenance)||Clean the dust. v Check and replace the wearing parts. v Tighten the power lines. v Clean the cabinet.|
|3||Ventilator v ( 40# lubricating oil )||Clean the all dust v Change a new parts. v Change a fresh lubricating v Change a new belt to instead of worn unit.|
|4||Water pump (40# lubricating oil )||To repair the painting v Change a fresh lubricating v To change the damaged cooling fan and spare parts.|
|5||Chain||To change a new chain instead of worn unit.|
|6||Water mist nozzle||Replace damaged nozzles.|